Delivery & Returns
DELIVERY & RETURNS
Due to the size and weight of the Mila products, all deliveries will be hand delivered or by a pallet. Standard cost for all UK locations will be £60.00 and this is added at checkout. International deliveries will be quoted on a per destination basis.
Deliveries of pizza ovens will be dropped off by pallet to the closest possible point accessible to the large van or truck delivering it. Any movement of the oven beyond this point will need to be done by the customer.
Delivery timeframes are dependent on the time of the year. However we aim to get ovens out to all UK customers between 7-10 working days from order.
How do I process a return?
Reach out to us at firstname.lastname@example.org. In order for us to accept a return, you must contact us first to authorise the return before sending. Please Include the following information to have your return processed as quickly as possible:
- Your original order number
- The condition of your item
- The number of parcels that you would like to return and their dimensions (length, width, breadth and weight)
- The reason for your return
When can I make a return?
From January 2021, our standard returns policy is to 30 days after delivery of the product.
Will there be a cost to my return?
All Returns from the UK mainland are free within 30 days for any item in original packaging, or any incorrect or faulty items.
There are certain situations where only partial refunds are granted. This may occur for any item not in its original condition and or has been used.
What do I do if I have used my product and I want to return it?
We pride ourselves on our customer support and we will do everything that we can to ensure that you are satisfied with your order and experience.